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Fortune 30 Tech Company Case Study

PROJECT OVERVIEW

Culture Transformation of a

Senior Leadership Team

This $110 billion global technology company develops, manufactures, licenses, supports and sells computer software, consumer electronics, personal computers, and related services. They are one of the world’s most valuable brands and have 135,000 employees.

The client secured the services of The Leadership Incubator to help with a very challenging re-organization and its resultant leadership crisis. Individuals from several teams were brought together, while the top two levels of executive leadership were both new to their positions. Additionally, morale was very low amongst those who had been on the previous team and who’d been passed over for those prime leadership roles.

 

Conflict, high attrition, indecisiveness, poor communication and failure to collaborate were obvious and costly obstacles to this company’s number one 365 goal—innovation. 

 

  • The members of the extended leadership team operated in silos, not as a collaborative team

  • High attrition: 50% of the team had departed in the six months prior

  • Roles and responsibilities were unclear and overlapped, resulting in ‘land-grab’

  • This team’s ‘personality’ was wrought with inflated egos, entitlement and the sense that they are special, so the rules don’t apply to them

  • The environment was described as often ‘toxic’

  • The individuals and the team had only a mild sense of ownership for their work

  • Accountability for the successful completion of projects was rare and misplaced 

  • Poor communication amongst team members reflected a lack of transparency and trust

  • A passive-aggressive leadership style resulted in conflict and chaos 

  • Leaders felt they were not empowered to make decisions and, in practice, felt actively disempowered

  • The team did not make themselves accessible to one another

  • Leaders disengaged instead of dealing with the chaos in the organization

  • There was an obvious shortage of commitment and passion, individually and collectively

COMPANY:

Global Technology Company

(out of respect for our client’s privacy we

don’t share their name)

 

PRIMARY OBJECTIVES:

#1 The primary goal of the project was to create a cohesive team of empowered

and authentic transformational leaders who innovate and drive growth 365.

 

  • Increase self-awareness, individually and as a team

  • Re-recruit extended leadership team, so they can re-recruit their direct reports

  • Identify the reasons for attrition

  • Discover the real obstacles to their innovating

  • Renew their sense of purpose

  • Clarify roles & responsibilities

  • Diminish team conflict

  • Develop a strong sense of priorities and a vision they can deliver

 

#2 The secondary goal was to improve the Leadership Index of the General Manager of this senior leadership team, whose score was one of the lowest

three in the company.

 

ACTIONS:

The Leadership Incubator leveraged their proprietary Methodology to:

  • Conduct stakeholder interviews to formulate recommendations for individual and

  • Develop individual and team essential people skills

  • Deliver targeted surveys to measure progress against objectives

  • Facilitate Bi-monthly Leadership off-sites

  • Provide one-on-one coaching and team coaching

  • Provide Executive coaching with the General Manager

 

KEY BENEFITS:

  • Enabled innovation by eliminating or reducing the people problems

  • Decision-making became more efficient and timely

  • Saved $1.120M in attrition

  • Established best practices for leadership development

  • Peer-to-peer coaching, peer-to-direct coaching, and coaching up,

       they are passing along the values they established and the best

       practices of leadership they learned.

INDUSTRY:

One of the world’s most valuable brands

PRODUCTS & SERVICES:

This company develops, manufactures, licenses, supports and sells computer software, consumer electronics, personal computers, and related services

EMPLOYEES:

135,000

REVENUE:

$110 Billion

ROI of 688%

GENERAL MANAGER’S LEADERSHIP SCORE +102%

COLLABORATION  +166%

INNOVATION  +100%

DECISION-MAKING  +100%

TRUST  +100%

ACCOUNTABILITY  +75%

CONFIDENCE  +75%

PRODUCTIVITY  +50%

DEVELOPING OTHERS  +50%